Foodpapa Terms & Conditions

1. Introduction

By using the Foodpapa platform, you agree to these terms and our Privacy Policy.

  • Users must be 18 or older (or have parental consent if younger).
  • We may conduct background checks on you.

2. Using the Platform

  • Create and maintain a Foodpapa account.
  • Keep account information confidential.
  • Provide accurate information for order processing.
  • Violation may lead to suspension or termination.

3. Prohibited Activities

  • Avoid illegal or harmful activities.
  • Do not post offensive or misleading content.
  • Violating content may be removed.

4. Intellectual Property

Do not use Foodpapa trademarks without permission. Usage of the platform must not infringe on third-party rights.

5. Restrictions on Goods

Goods like tobacco have age restrictions. Delivery to minors may be refused.

6. Orders

  • Place orders through the platform and receive confirmation.
  • Cancel orders before acceptance by vendors.
  • Refunds may be issued for canceled orders.

7. Prices and Payments

  • Prices in PKR and may include taxes.
  • Various payment methods available.
  • We do not store credit card information.

8. Delivery, Pick-Up, and Vendor Delivery

  • Delivery areas and times vary.
  • Customers are responsible for receiving their orders.
  • Vendor deliveries are managed by the vendors themselves.

9. Vouchers, Discounts, and Promotions

These may have restrictions and can be modified or withdrawn at any time.

10. Liability and Representations

The platform is provided 'as is' with no warranties. Vendor liability is limited to their own services.

11. Vendor Liability

Vendors are responsible for the quality and delivery of their goods.

12. Personal Data

We collect and use data as described in our Privacy Policy.

13. Indemnity

Users agree to indemnify Foodpapa for losses arising from platform usage.

14. Third-Party Links

External links are for convenience; Foodpapa is not responsible for their content.

15. Termination

Accounts may be terminated for violations or fraudulent activities.

16. Amendments

These terms may be updated. Continued use signifies acceptance.

17. Severability

If any part is found invalid, the rest remains enforceable.

18. Governing Law

Governed by the laws of Pakistan.

19. Contact Us

For queries, contact us through the Help Center.

20. Prevailing Language

The English version of these terms is the controlling version.