Help & FAQs

Download the FoodPapa app, sign up with your mobile number or email, and complete your profile. Make sure your contact details and delivery addresses are accurate so riders can reach you easily.

Delivery is available in FoodPapa service zones. Set your location in the app to see vendors that can deliver to your address. If no vendors appear, your area may not be covered yet.

1. Open the FoodPapa app and set your delivery location.
2. Choose a vendor and add items to your cart.
3. Review your order, apply a voucher if available, and select a payment method.
4. Confirm the order. You will receive updates once the vendor accepts it.

Go to My Orders in the app to view live status updates — from vendor acceptance and preparation to rider pickup and delivery. You may also receive notifications via the app, SMS, or email.

Report the issue as soon as possible through the app support section with your order number and photos if needed. FoodPapa reviews each case individually. Approved refunds are credited to your Papa Wallet. See our Cancellation and Refund Policy for full details.

You can pay using Cash on Delivery (where available), digital payment methods, or Papa Wallet. Available options may vary by vendor and location.

Papa Wallet is FoodPapa’s in-app digital wallet. You can use wallet balance to place orders, and approved refunds are typically credited back to Papa Wallet for future use. Read the Papa Wallet User Terms for full conditions.

In the FoodPapa app, users can add funds to their wallet by navigating to Profile → Papa Wallet → Add Funds, entering the desired amount, selecting a supported digital payment method, and completing the payment. Once the transaction is successful, the amount is instantly credited to the Papa Wallet and is available for future orders.

Enter a valid voucher code at checkout if one is available for your order. Free delivery or discount offers depend on campaign rules, vendor settings, order value, and distance. Promotional discounts are generally not redeemable for cash.

Yes — you can cancel directly in the app from My Orders as long as the vendor has not accepted the order yet. After vendor acceptance, cancel through FoodPapa Customer Support. Approval is not guaranteed and depends on order status and costs already incurred.

Full details are in our Cancellation and Refund Policy.

When a prepaid order is cancelled before vendor acceptance, or when a refund is approved after review, the amount is credited to your Papa Wallet. Cash on Delivery orders generally have no monetary refund if no payment was collected. Refunds may be full or partial based on the case.

Delivery fees are based on distance, zone settings, and vendor policies. The exact charge is shown at checkout before you confirm your order. Learn more on our Shipping Information page.

Please stay available at the delivery address and keep your phone reachable. If the rider cannot contact you, the address is incorrect, or you refuse the order without a valid reason, the order may be marked as No-Show or Delivery Failed, and a refund may not apply.

You can get started through any of the options below:

• Register as a Restaurant
• Register as a Home Chef
• Become a Rider
• Careers at FoodPapa