Privacy Policy

1. Introduction

Welcome to Foodpapa, an online food delivery platform operating in Pakistan, owned by Sheikhani Group with Ali Sheikhani as CEO.

We value your privacy. This policy explains how we collect, use, and protect your data on our platform.

2. Who Controls Your Data?

3. Your Rights

• ✅ Access Your Data: Request details about your data.
• ✅ Correct Inaccuracies: Request corrections to incorrect data.
• ✅ Withdraw Consent: Revoke consent for specific data processing.
• ✅ Request Data Deletion: Ask for data deletion under legal conditions.
• ✅ Object to Data Use: Object to processing for targeted ads.

4. What Data We Collect and Why

• Profile Data: Name, email, phone, etc. for account setup.
• Delivery Data: Address and order details for successful delivery.
• Order History: For personalized recommendations.
• Location Data: For optimizing delivery and suggesting nearby restaurants.
• Device Data: For app performance and fraud detection.
• Customer Support Data: For better issue resolution.
• Marketing Data: For promotions and offers (with consent).
• Payment Data: For secure transaction processing.

5. How We Use Your Data

• ✅ Create & manage accounts.
• ✅ Process and fulfill orders.
• ✅ Enhance your user experience.
• ✅ Provide customer support.
• ✅ Send personalized offers (with consent).
• ✅ Detect fraud and ensure security.

6. Who We Share Your Data With

• 🔒 Restaurants & Delivery Partners
• 🔒 Payment Providers
• 🔒 IT & Security Providers
• 🔒 Legal Authorities (if required by law)

7. Data Security & Retention

We use industry-standard security measures. Your data is retained as long as necessary. Inactive accounts may be deleted after three years.

8. Your Data, Your Control

• 📍 Manage cookies via browser settings.
• 📍 Unsubscribe from marketing emails anytime.
• 📍 Delete your account through platform settings.

9. Changes to This Privacy Policy

We may update this policy occasionally. Significant updates will be communicated via email or platform notifications.

For questions, contact us at 📧 [email protected].