Terms and condition

1. Eligibility Criteria

Legal Business Registration: Restaurants must be legally registered entities with valid business licenses.
Food Safety Compliance: Possession of necessary food safety certifications (e.g., Sindh local health department approvals).
Tax Identification: Valid tax identification numbers (e.g., STRN) as per regional requirements.
Physical Location: A verifiable physical address of the restaurant premises.
Operational Status: The restaurant should be fully operational and compliant with all local regulations.

Application Submission: Restaurants submit an application through the platform's partner portal.
Document Verification: The platform reviews and verifies all submitted documents.
Agreement Signing: Execution of a formal partnership agreement outlining terms and conditions.
Training Sessions: Mandatory training on platform usage, order management, and customer service.
Profile Activation: Upon successful completion of the above steps, the restaurant's profile goes live on the platform.

Order Management: Timely acceptance and preparation of orders as per platform guidelines.
Food Quality: Adherence to high standards of food quality and hygiene.
Packaging: Use of appropriate and secure packaging to maintain food integrity during delivery.
Customer Service: Prompt and courteous handling of customer inquiries and complaints.
Operating Hours: Accurate reflection of operating hours on the platform and adherence to them.

Commission Structure: Clear outline of commission percentages and any additional fees.
Payment Cycle: Regular payment schedules (e.g., weekly, bi-weekly) with detailed statements.
Transaction Transparency: Access to transaction histories and order analytics.
Dispute Resolution: Mechanisms to address and resolve financial discrepancies.

Regulatory Adherence: Continuous compliance with local, regional, and national laws.
Data Protection: Safeguarding customer data in accordance with data protection regulations.
Audit Cooperation: Willingness to undergo periodic audits by the platform or regulatory bodies.
Insurance: Maintenance of necessary insurance policies covering liability and property.

Breach of Terms: Grounds for termination include repeated order cancellations, customer complaints, or legal violations.
Notice Period: Provision of a defined notice period prior to termination, except in cases of severe breaches.
Data Retention: Post-termination handling of data in compliance with legal requirements.
Reinstatement: Conditions under which a previously terminated partner may reapply.

Dedicated Account Manager: Assignment of a point of contact for ongoing support.
Training Resources: Access to updated training materials and resources.
Feedback Mechanisms: Channels for providing feedback and suggestions to the platform.
Regular Updates: Communication of platform updates, policy changes, and promotional opportunities.